Privacy policy
Last updated: 15 October 2026
This policy explains how Zefleet (the website ze-fleet.com, the web back-office and the iPhone and Android apps) collects, uses, stores and protects personal data.
1. Who we are
Zefleet is operated by Ringoo And Koh Co., Ltd., a company limited registered in Thailand (registration number 0845558006580), 23/351 Moo 4, Bo Phut, Ko Samui, Surat Thani, Thailand (“we”). Contact: contact@ze-fleet.com.
2. Our role and the role of agencies
Zefleet is a professional tool used by scooter rental agencies (our customers) to manage their fleet, bookings, customers and contracts.
- Customers of the agencies (renters): the agency decides which data it records about its customers and why. For this data, the agency is the data controller and we process it on its behalf, only to provide the service.
- Members of an agency’s team (people who have a Zefleet account): we are the data controller for the data needed to run their account.
If you rented a scooter from an agency that uses Zefleet, please contact that agency first about your data. We help agencies answer such requests.
3. Data Zefleet processes
Accounts of agency team members
- Name, email address, role and permissions within the agency, language.
- Sign-in data managed by our authentication provider. Passwords are never stored in readable form and we never see them.
- If you allow notifications: a notification token for each phone, its language and your notification choices.
Agency information
- Name, address, phone, WhatsApp, email, logo, stamp image and rental terms printed on contracts.
Customers of the agencies (entered by the agency)
- Full name, nationality, passport number, driving licence number, date of entry into Thailand, WhatsApp number, email, hotel and room, notes.
- Photos or PDF copies of the passport and driving licence.
Rentals
- Dates, scooter, prices, deposit, payments (amount, method, account), mileage, fuel level, helmets, notes.
- Condition photos and video taken at check-out and return, the customer’s signature and the signed rental contract (PDF).
Fleet
- Scooters, maintenance records, expenses, revenues, and scanned documents such as invoices, registration and insurance papers.
- The name of a scooter’s AirTag, if the agency enters it. Zefleet does not read or store any location.
Technical data
- Technical logs kept by our service providers (for example IP address and time of a request), used for security and to keep the service running.
4. What we do not do
- No advertising and no selling of personal data.
- No tracking or audience measurement tools in the apps or on this website.
- No collection of your location, contacts or advertising identifiers.
5. Why we use this data
- To provide the service requested by the agency: manage the fleet, bookings, check-out and return, contracts, payments and statistics (performance of the contract with the agency).
- To send the alerts you choose: maintenance, signed contracts, storage limits (your consent, which you can withdraw in the app settings).
- To keep accounts and data secure and prevent misuse (legitimate interest).
- To meet legal obligations that apply to us or to the agency.
6. Phone permissions
- Camera, and the microphone when you record a condition video: to photograph documents, scooters and the condition at check-out and return.
- Photo library: to choose existing photos or videos.
- Notifications: to receive the alerts you have chosen.
Each permission is asked by your phone and can be withdrawn at any time in its settings.
7. Where data is stored and who helps us
| Provider | Purpose | Location |
|---|---|---|
| Supabase | Database, sign-in and private file storage | Singapore |
| Expo, Apple and Google | Delivering notifications to phones | United States and other countries |
| Resend | Sending alert emails | United States |
| Hostinger | Hosting of this website and of the ze-fleet.com email | Hostinger data centres |
Some of these providers process data outside Thailand. We only use providers that commit to protecting the data they process for us.
8. How long we keep data
- Condition photos and videos: deleted automatically 30 days after the scooter is returned (unless the agency’s subscription states a different period), never during a rental.
- Signed contracts and signatures: kept in the agency’s account until the agency downloads and archives them, or closes its account.
- Customer records and documents: kept until an agency administrator deletes them, or until the agency closes its account.
- Accounts: kept while the account exists. Notification tokens are removed when you sign out of the app.
- Technical logs: kept for a limited period by our providers.
9. Security
- Each agency’s data is separated: rules in the database prevent an agency from reading another agency’s data.
- Files are stored privately and opened only with temporary links.
- All connections are encrypted (HTTPS). Service keys are kept in an encrypted vault, never in the apps.
- Access depends on each person’s role and permissions; deleting documents is reserved for administrators, after confirmation.
10. Your rights
Depending on the law that applies to you (for example Thailand’s Personal Data Protection Act, or the GDPR in the European Union), you can ask to access, correct or delete your data, to restrict or object to its use, to receive a copy, and to withdraw your consent. Write to contact@ze-fleet.com. You can also complain to the data protection authority of your country; in Thailand, the Personal Data Protection Committee (PDPC).
11. Changes
We may update this policy when Zefleet changes. The date at the top of this page shows the latest version.
12. Contact
Ringoo And Koh Co., Ltd. — contact@ze-fleet.com — 23/351 Moo 4, Bo Phut, Ko Samui, Surat Thani, Thailand.